phantom Yoonsun cViP4.0

I work in Sim4Life 4.4Problems with import.png trial but phantom Yoonsun cViP4.0 - can't import in platform. Can you help me?

what happens? do you see any error messages in the console? if yes, please send a copy or screenshot.

if you don't have the license for this version of the model, then you would see an error saying something like "Sim4Life could not acquire the license ..."