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ZMT zurich med tech

  1. Home
  2. Sim4Life
  3. Installation & Licensing
  4. Unable to connect ARES

Unable to connect ARES

Scheduled Pinned Locked Moved Installation & Licensing
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  • F Offline
    F Offline
    fbattista8
    wrote on last edited by
    #1

    I already reinstalled Sim4Life Light a couple of times and looked at your troubleshooting tutorial, but nothing helps. As soon as the program starts, in the log Inside the task manager it says "ERROR: Unable to connect to local Ares. Use task manager to manually connect", under network, I try to connect it manually but nothing happens and the disconnect button is constantly unpressable. I try to access Ares from the tray bar but it does not appear and nothing happens if I open it from the installation folder even though according to the PC's task manger it is an active process. I try to access the preferences in the AresApplication folder, but inside the preferences folder there is nothing.

    Can you please help me? I am using windows 7 and the most current version of Sim4Life Light

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    • ofliO Offline
      ofliO Offline
      ofli
      ZMT
      wrote on last edited by
      #2

      Please check/try the followings:

      1. "Port to connect to local Ares" in the Preferences of Sim4Life light is set to 18701
      2. "Port for communication with clients" in the settings of Ares is set to 18701
      3. Try to temporarily disable your firewall and/or your antivirus and see if that helps

      Do you have any other version of Sim4Life previously installed on your computer?

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      • F Offline
        F Offline
        fbattista8
        wrote on last edited by
        #3

        I only have version 5.0 on it and I have done 1 and 3, but I can't do 2 since I an unable to access Ares, it won't open on the tray bar and clicking on the AresApplication.exe does nothing.

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        • ofliO Offline
          ofliO Offline
          ofli
          ZMT
          wrote on last edited by
          #4

          Could you please check Section 1.3 Troubleshooting in Sim4Life light manual (1.3.2 and 1.3.5) and try the solutions provided there?

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          • F Offline
            F Offline
            fbattista8
            wrote on last edited by
            #5

            I already did, but I can`t apply any of those fixes since Ares will not open

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            • SylvainS Offline
              SylvainS Offline
              Sylvain
              ZMT
              wrote on last edited by
              #6

              Have you tried rebooting your computer? Sometimes there are stray processes that prevent ARES to working properly.

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              • F Offline
                F Offline
                fbattista8
                wrote on last edited by
                #7

                Problem solved, my Antivirus was not letting Ares through.

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