This looks like the drivers for the dongle are missing or have not been installed. Did you check the manual on how to install drivers for Linux? Also, it would help if you send us the full log. You can do that by emailing us at: s4l-support-group@zmt.swiss Regards, Guillermo

Hi gc00, Apologies for late response. Do you still have the issue you reported above?

Hi Jack, no, it is not possible to "borrow" a license

Hi Abdou, this could happen if there are some libraries missing. Reinstalling the SW with the default options will help.

Hi @Paul_fgp Could you please share any error messages you have received? Thanks

These error messages can be safely ignored, but I will pass them along to see if such overzealous and misleading error messages can be suppressed in the future.

You must be referring to this: This is windows configuartion related issue. You might not have access to log counter data, try logging in as an administrator. Later you can add user to the Performance Logs User Group. Look at this page for more details: https://learn.microsoft.com/en-us/windows/win32/perfctrs/limited-user-access-support

This is windows configuartion related issue. You might not have access to log counter data, try logging in as an administrator. Later you can add user to the Performance Logs User Group. Look at this page for more details: https://learn.microsoft.com/en-us/windows/win32/perfctrs/limited-user-access-support

That's great to hear! Thank you so much for sharing your experience. I'll explore the option of implementing something similar for EM simulation.

The problem has been resolved, thank you.

Hi, Please contact Sim4Life team via s4l-support@zmt.swiss. Thanks.

Thank you so much Erdem. This worked!

Hi, I assume that you have received the dongle and the license file. You will find Sim4Life installer under the "Sim4Life" folder on the DVD you have received. Please run and follow the steps there. Once you are done with the installation, you need to install the dongle and license file. To do that, please run the "Install License" (via Start menu under Sim4Life V7.0 | Licensing Tools) and follow the steps there to install the license file. Once you are done with the license installation, you should be able to run Sim4life. Please contact s4l-support@zmt.swiss if you experience any issues.

Hi, Please contact s4l-license@zmt.swiss and inform about the issue you have. It is possible to lock your license to another network adapter or DSN.

I can't find the explorer window anywhere. Any hints on finding it? I'm using version 6.2

Hi Javier, When you start Sim4Life, Ares runs in the background and can be identified by the icon [image: 1625825900590-icon_arestray.jpg] in the system tray. Right-clicking this icon will give access to the Ares window. Please refer to the section "2.14.2 Ares - Asynchronous Remote Service" in the Sim4Life manual.

Hi Andrei, could you please try with the latest release (V6.2) to see if you still have the same issue?

Great to hear! Keep in min that you can use the same Ares and allow it to use multiple versions of the solvers. It will then automatically select the correct one depending on the version of the GUI you are submitting the simulation from. It is always recommended to use the latest version of Ares, but there are no restrictions on the versions and the number of solvers it can use.