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ZMT zurich med tech

  1. Home
  2. Sim4Life
  3. Installation & Licensing
  4. Problem with Sim4Life Light activation

Problem with Sim4Life Light activation

Scheduled Pinned Locked Moved Installation & Licensing
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  • S Offline
    S Offline
    Spuky
    wrote on last edited by Spuky
    #1

    Hello everybody,

    I have installed new version of Sim4Life Light 5.0.1.4765, however when I run (with administrator privileges, antivirus and firewall turned off) the Sim4Life for the first time, nothing is happening.

    In Task Manager I see the "FNPLicensingService64.exe" started. I made sure that Permissions for this *.exe file are set to Full Control. I tried to reinstall Sim4Life and also to install earlier 4.4. version without any success.

    Does anybody have any idea what should I do to make it work?

    Regards,

    Spuky

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    • M Offline
      M Offline
      Mélina
      ZMT
      wrote on last edited by
      #2

      Dear Spuky,
      After installing the Light version, when you launch it for the 1st time, you should normally have a pop-up asking you for your email address/activation code. Have you being able to do all this activation process?
      Best,
      Mélina

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      • S Offline
        S Offline
        Spuky
        wrote on last edited by Spuky
        #3

        Dear Méline,

        Thank you for your answer. There was no pop-up asking for email address/activation when I started it for the first time...

        Regards,

        Spuky

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        • ofliO Offline
          ofliO Offline
          ofli
          ZMT
          wrote on last edited by
          #4

          Dear Spuky,
          Sim4Life Light V5.2.1 was recently released. Could you please try to install that version and let us know if you still experience issues. Thanks.
          Best,
          Erdem

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          • PeterStijnmanP Offline
            PeterStijnmanP Offline
            PeterStijnman
            wrote on last edited by
            #5

            I had the same issue yesterday with installing Sim4Life Light V5.2.1. Uninstalling and reinstalling seemed to work for me to get the pop-up to activate a license. Hopefully the same works for you!

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            • S Offline
              S Offline
              Spuky
              wrote on last edited by Spuky
              #6

              Dear all,

              Thank you for your responses. The trick was in not "just" to disable the antivirus, but to completely uninstall it. Then the activation worked.

              Regards,

              Spuky

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