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ZMT zurich med tech

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  2. Frequently Asked Questions
  3. ARES crashes immediately on startup

ARES crashes immediately on startup

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  • SylvainS Offline
    SylvainS Offline
    Sylvain
    ZMT
    wrote on last edited by Sylvain
    #1

    It is very likely that the crash is due to a corrupted setting file of ARES. The simplest way to fix it is to simply delete all the setting files and start ARES again.

    The settings files should be located here:

    C:\Users\Public\Documents\AresApplication\3.2

    You can safely delete all the files and folders in that directory.

    Edit (thanks @elliott): in many cases it is sufficient to delete only JobList.h5

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    • elliottE Offline
      elliottE Offline
      elliott
      wrote on last edited by elliott
      #2

      I've found that it is often sufficient to just delete the following two files, which allows one to keep their Ares preferences intact:

      • History.h5
      • JobList.h5

      edit: was wrong filename

      elliottE 1 Reply Last reply
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      • elliottE elliott

        I've found that it is often sufficient to just delete the following two files, which allows one to keep their Ares preferences intact:

        • History.h5
        • JobList.h5

        edit: was wrong filename

        elliottE Offline
        elliottE Offline
        elliott
        wrote on last edited by
        #3

        Update: in many cases it is sufficient to delete only JobList.h5

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